Next Phase in CQC Regulation

Care England, the largest representative body for independent providers of adult social care, has responded to CQC’s consultation document on the next phase of regulation. 

Professor Martin Green OBE, Chief Executive of Care England, says:

“Care England welcomes the opportunity to respond to the consultation and hopes that due weight will be attached to its response as well as those responses from other providers.  CQC must be in a ‘listening phase’ in order for the sector and regulator to continue to work well together”.

The consultation unveils potential new methods of assessing and gathering information from providers.  In the round, Care England is supportive and has taken the opportunity to identify a few ‘red flags’ where providers have warned of pit falls. For example in CQC’s plans for rules of aggregation and the primacy of well led domain. Furthermore, a wider picture of quality across all services and a better understanding of collaboration and cooperation across sectors still rests on an adequately funded system. Commissioning which refuses to pay fees that meet evidenced costs of care is unacceptable and must be highlighted and addressed within CQC in place reports and the subsequent action from STPs.

Care England has also warned about the dangers of duplication stating that part of the aim of in place inspections should be to reduce duplication in the system both in terms of provider monitoring but also the repeated demands for information made of individuals seeking care from various health and social care professionals. The maxim of collect information once and use many times is often repeated but not always actually delivered and a financially challenged health and care system can no longer afford the waste of duplicative and burdensome administrative procedures.

Professor Martin Green continues:

“We have developed a feedback email address for our members to report comments and concerns on how CQC operates and no doubt reporting on consistency of CQC approach to registration and inspection will be a part of this.  Moving forward, this two way channel of communication is essential”.


Notes to editors:

  1. Care England works to ensure that care services are commissioned fairly, efficiently and on a properly funded basis, to meet the true costs of providing quality care.  A Care England survey in July 2017 noted that 45% of providers are projecting to take on less Local Authority placements over the next 3 years due to low rates being paid by councils
  2. For Care England press enquiries related to this release, please contact Antonella Corby (020) 7492 4843 or email