Review of Adult Social Care Complaints

Care England, the largest representative body for independent providers of adult social care, has welcomed the Local Government and Social Care Ombudsman’s Annual Report.

Professor Martin Green OBE, Chief Executive of Care England, says:

“We always welcome any new learning that providers can take from these reports and similarly we welcome the annual review which brings everything together. We will be sure to share the report with our members”.

The annual review, pulls together the national picture of trends and common issues that arise from complaints about adult social care providers. The Local Government and Social Care Ombudsman urges the Government to use its promised overhaul of the adult social care system as an opportunity to introduce a statutory requirement for care providers to signpost people to their local complaints process and to their right to access the Ombudsman.

Professor Green continues:

“There are some interesting recommendations and we look forward to discussing how mandatory signposting would work. During the pandemic the sector has worked extremely hard to deliver the best possible care and I want to pay tribute to the adult social care workforce for its incredibly hard work”.

Notes to editors:

  1. Care England is the largest representative body for independent providers of adult social care
  2. Care England works to ensure that care services are commissioned fairly, efficiently and on a properly funded basis, to meet the true costs of providing quality care. Care England analysis indicates that where known around one in five councils (20%) did not increase their base rates for either residential or nursing home placements in 2018/19, despite rising inflation and increased workforce costs.
  3. For Care England press enquiries related to this release, please contact Antonella Corby (020) 7492 4843 or email 
  4. @CareEngland & @CareEngDigital