Sector Learning and Listening

Care England, the largest representative body for independent providers of adult social care has welcomed the Local Government and Social Care Ombudsman’s Annual Complaints Report.

Professor Martin Green OBE, Chief Executive of Care England, says:

“Overall, this is a fair and balanced report.  In a sector being squeezed in all directions, it is heartening to see providers being praised for making the role of the Local Government and Social Care Ombudsman better known and take a lead in learning from complaints, particularly in addressing self funder complaints.  It is right and proper that the sector works with the Ombudsman to create a more robust system where there is more confidence in care providers”.

The report shows complaints and investigations have been upheld with the number of complaints on the rise.  The largest area for councils was safeguarding and for providers it was residential care complaints


Notes to editors:

  1. Care England works to ensure that care services are commissioned fairly, efficiently and on a properly funded basis, to meet the true costs of providing quality care.  A Care England survey in July 2017 noted that 45% of providers are projecting to take on less Local Authority placements over the next 3 years due to low rates being paid by councils


For Care England press enquiries related to this release, please contact Antonella Corby (020) 7492 4843