Digital Blog

Care Quality - Meet The Leaders & Innovators - podcast (16 June 2021)
In this episode, Liam Palmer talks to Daniel Casson about his role within the care sector, including the rise of tech services within the sector.
Click here to listen to the podcast. 


  1. What does Digital Social Care Mean

    24 June 2021

    I am a digital social care consultant. I have often struggled to describe what exactly that means and what Digital Social care is. One of the best ways to explain it is to describe the projects which I typically work on in one month. Click here to read more

  2. On the one hand the basics …. On the other hand, aspire to the care home of the future

    24 May 2021

    I am in the midst of two projects which are pulling me in different directions, or at least that’s what I thought. On the one hand I have just recorded a webinar going out this week about the potential for digital transformation in social care and what needs to be in place at a basic level … and on the other hand I have a client who says: “The basics are OK, but I want to know what the care home of the future looks like.” Click here to read more

  3. We have a lemon … let’s make lemonade

    27 April 2021

    Communications Opportunities in Covid, The lemon to lemonade phrase is a hackneyed one my grandmother used to say to me when things went wrong. But we have all had over the past year to try to work in less than ideal conditions. We miss out on the touch and feel of people, but there are many ways in which communications have improved, and, for many people, channels of communication have improved. Click here to read more

  4. Intelligent Automation

    19 March 2021

    Talk of Artificial Intelligence (AI) is often not realistic for those of us working in care. The definition of AI, as I understand it, is that inanimate objects learn to act as humans do, using their “brain” adapting to ongoing situations … Click here to read more

  5. What is digitisation in Social Care? What’s your angle?

    5 February 2021

    People who have heard me speak will know how complimentary I have been about NHSX – how it has taken up the cudgel and run with it – providing leadership in a time of such accelerated transformation. So what is it doing well and what are the ways it could get even better? Click here to read more

  6. Digital tools: The Generic, the Bespoke and the Hybrids

    30 December 2020

    It is a privilege to be able to talk to so many providers who have coped with the massive strain over the past 9 months. The ways people have found to cope have often caused me to cry and sometimes to laugh with genuine mirth. In our sector, I split tech initiatives into 3 basic types: • those which are in general use; • those which are produced specifically for the care sector; and • those which are hybrids. Click here to read more

  7. Data … What is it good for?

    24 November 2020

    Easy to respond “Absolutely nothing” parodying Frankie Goes to Hollywood circa 19841 … but heh let’s consider it a bit more. I think we are all in social care tired of various organizations requesting data …. Everybody wants a bit of us for research and analysis, be it on Covid incidence in care homes, how we have adapted the use of digital, how carers are coping with the stress, financial data, anonymized data, data about our experience of accessing PPE, the mental stress on carers. Click here to read more

  8. Where now for NHSX – Failing fast?

    22 October 2020

    People who have heard me speak will know how complimentary I have been about NHSX – how it has taken up the cudgel and run with it – providing leadership in a time of such accelerated transformation. So what is it doing well and what are the ways it could get even better? Click here to read more

  9. Communications: Lessons from the pandemic?

    24 September 2020

    A fascinating report has just been released by Future Care Capital (FCC) and Ipsos MORI on the use of social media analysis by frontline workers during the first wave of the pandemic (search #CovidConversations). It reveals their challenges and concerns and set me thinking about how communications have developed over Covid times. Click here to read more

  10. Digital Transformation in care

    25 June 2020

    Intro - I thought it was time to put forward some general thoughts on digital transformation in care, to set down some of the issues to follow up in future blogs. To state the obvious, digital transformation has to focus on the issues we need to solve. So what is the main issue? For me it all comes down to data – data to promote better quality of life, data to link systems, data to aid productivity. It then follows naturally that the major factor in the digital transformation of social care will be the push to integrate care and health via digital platforms. Click here to read more