Right Support, Right Care, Right Culture

CQC has today published their revised guidance on how they register and inspect services for autistic people and people with a learning disability entitled ‘Right Support, Right Care, Right Culture.’

Professor Martin Green OBE, Chief Executive of Care England, says:

“Although we welcome the redrafted guidance, more could be done to demonstrate the importance of evidence in the revised approach. Care providers need to know that decisions made around the regulation of their services are evidence-based.”

CQC published a revised and retitled draft of the guidance on their participation platform Citizen Lab on 31 January 2020. This consultation followed a scoping review which took place between March 2019 and August 2019. Registering the Right Support has been re-worked and the name has changed, to ‘Right Support, Right Care, Right Culture’ , however CQC’s policy on regulating and checking on providers that support autistic people and people with a learning disability has not changed.

In Care England’s consultation response in January, it sought to highlight several key themes which it felt the draft guidance did not adequately address, including: size of services; commissioning; use of case studies; and how CQC applies the policy. Care England has reiterated these issues through further stakeholder meetings with CQC in advance of the final publication of their revised guidance. We will now need to reflect in detail on the new guidance and consider the impact on how future services are registered and monitored.

Professor Green continues:

“We implore CQC to adopt a greater degree of transparency with the sector as to their own approach. This will foster a dynamic process whereby providers are fully able to understand the basis upon which decisions regarding services are made.”

Notes to editors:

  1. Care England is the largest representative body for independent providers of adult social care
  2. Care England works to ensure that care services are commissioned fairly, efficiently and on a properly funded basis, to meet the true costs of providing quality care. Care England analysis indicates that where known around one in five councils (20%) did not increase their base rates for either residential or nursing home placements in 2018/19, despite rising inflation and increased workforce costs.
  3. For Care England press enquiries related to this release, please contact Antonella Corby (020) 7492 4843 or email 
  4. @CareEngland & @CareEngDigital