Digital Blog

Care Quality - Meet The Leaders & Innovators - podcast (16 June 2021)
In this episode, Liam Palmer talks to Daniel Casson about his role within the care sector, including the rise of tech services within the sector.
Click here to listen to the podcast. 


  1. Dispelling data protection myths

    26 November 2021

    As part of the Better Security, Better Care programme, I’ve been helping care groups to navigate their data and cyber security journey – and it’s had some interesting detours. Covid has accelerated the use of digital technology and the recording of medical information so it is more important than ever to ensure you have good data and cyber security arrangements in place. You really don’t want to be distracted by a painful and time-consuming cyber-attack or data breach. Click here to read more

  2. Cyber Security Awareness and social care

    1 November 2021

    October was international Cyber Security Awareness Month, and over the last few weeks I’ve been reflecting on what Care England members are doing to improve knowledge of cyber security within the management and care teams. Click here to read more

  3. The CQC is Listening Presentation given to the CQC Board on Artificial Intelligence (AI)

    4 October 2021

    I recently had the honour of making a presentation to the CQC Board at its new offices just opposite the City of London Stadium in Queen Elizabeth Olympic Park. I was nervous, never having been in front of this august body before and was heartened by the nods of agreement when I was speaking from Kate Terroni, the Chief Inspector for Adult Social Care and from Chris Day, CQC’s Director of Engagement. Click here to read more

  4. The recent funding proposals: a missed opportunity for digital transformation in social care

    13 September 2021

    The government has put forward proposals for social care funding. Of the £36bn promised from the Health and Social Care levy over the next three years, social care is due to receive £5.4bn or £1.8bn/annum. This recent announcement by the Prime Minister represents a missed opportunity, an opportunity to promote greater health and social care integration … and especially integration via digital transformation. Click here to read more

  5. Digital Care Planning: The beating heart and the brain in social care digital transformation

    9 August 2021

    Two big things have happened in the past few weeks which have taken me back to the roots of digital transformation. Both have involved the implementation of digital care plans. Click here to read more

  6. What does Digital Social Care Mean

    24 June 2021

    I am a digital social care consultant. I have often struggled to describe what exactly that means and what Digital Social care is. One of the best ways to explain it is to describe the projects which I typically work on in one month. Click here to read more

  7. On the one hand the basics …. On the other hand, aspire to the care home of the future

    24 May 2021

    I am in the midst of two projects which are pulling me in different directions, or at least that’s what I thought. On the one hand I have just recorded a webinar going out this week about the potential for digital transformation in social care and what needs to be in place at a basic level … and on the other hand I have a client who says: “The basics are OK, but I want to know what the care home of the future looks like.” Click here to read more

  8. We have a lemon … let’s make lemonade

    27 April 2021

    Communications Opportunities in Covid, The lemon to lemonade phrase is a hackneyed one my grandmother used to say to me when things went wrong. But we have all had over the past year to try to work in less than ideal conditions. We miss out on the touch and feel of people, but there are many ways in which communications have improved, and, for many people, channels of communication have improved. Click here to read more

  9. Intelligent Automation

    19 March 2021

    Talk of Artificial Intelligence (AI) is often not realistic for those of us working in care. The definition of AI, as I understand it, is that inanimate objects learn to act as humans do, using their “brain” adapting to ongoing situations … Click here to read more

  10. What is digitisation in Social Care? What’s your angle?

    5 February 2021

    People who have heard me speak will know how complimentary I have been about NHSX – how it has taken up the cudgel and run with it – providing leadership in a time of such accelerated transformation. So what is it doing well and what are the ways it could get even better? Click here to read more