HMRC are trying to reach up to 350,000 people born before 1980 who may have been claiming child benefit between 1978 and 2000 who may not have had their National Insurance (NI) record correctly updated (NI numbers were mandatory after 2000 child benefit applications) and who are not receiving or entitled to a full state pension, to check if they are entitled to claim missing HRP and to make a claim.
If people are missing HRP from their NI record, it doesn’t automatically mean their State Pension calculation is incorrect, but it does increase the possibility, particularly if they spent a number of years away from work to raise a family.
People can check their eligibility and make a claim on GOV.UK and takes about 15 minutes to complete. They can also claim by post using form CF411.
People can check their National Insurance record online or via the free and secure HMRC app.
The government press release can be found here.
This may impact care workers, residents or service users, alive and deceased. HMRC are encouraging care providers to share the resources from the HMRC webpage with their staff, residents, service users, and their families, and to note that claims for those who have passed can still be made for anyone born prior to 1980.
Please see a link to HMRC resources here
HMRC have included a wide range of support materials for you to share to support impacted people. Please share these through your communications channels, via social media and noticeboards.
Messaging and resources include:
- key messaging to feature in your organisation’s communications
- social media assets and messages
- posters
- customer support guide
- questions and answers
Any further support needed should be directed to: National Insurance Helpline on 0300 200 3500. Any extra support can be sought here.
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