Local Government and Social Care Ombudsman Engagement Guide

The following guidance has been shared with Care England from the Local Government and Social Care Ombudsman (LGSCO). This guidance provides information on how to work with the Ombudsman in investigations. You can access this guide here

Furthermore, the LGSCO has also shared their resources page for care providers with us, which provides further information, and complaint handling resources (such as template letters etc). This can be accessed here.