Care First 24 Ltd Receives an Outstanding CQC Rating

Care First 24 Ltd is proud to announce that, following an inspection by the Care Quality Commission (CQC), we have been awarded an Outstanding rating for our Supported Living and Domiciliary Care services.

A message from our Managing Director and Registered Manager, Lynn James-Wellings

We are incredibly proud to have achieved an Outstanding CQC rating for both our Supported Living and Domiciliary Care services. This recognition belongs to every member of the Care First 24 family.

This achievement reflects the unwavering commitment of a team that places people at the heart of everything we do. Every day, our colleagues work tirelessly to ensure that the people we support, and the people who support them, feel valued, listened to, respected, and empowered.

A few years ago, I was told that putting care before everything else was the wrong business model. This achievement demonstrates exactly the opposite. We have always believed that when people come first, excellence follows. In my view, truly outstanding care can only be achieved when the well-being of people remains the organisation’s highest priority.

We waited almost four years for this inspection. During that time, Care First 24 grew from a small team to a large group of dedicated people, all committed to delivering the highest quality care to those who rely on us. This Outstanding rating reflects the dedication, resilience, and professionalism of every individual who has contributed to our journey, alongside the recognition we have received through numerous industry awards.

I would like to thank everyone who has supported Care First 24 over the years and to those who contributed to the inspection process. Your encouragement, expertise, and belief in our vision have played an important part in this achievement.

To every care professional who supports our people with care needs, I commend your skills and professionalism.  Thank you for the compassion, professionalism, and commitment you demonstrate each and every day. You make an extraordinary difference to people’s lives, and I am immensely proud to work alongside you.

To our exceptional Senior Management, Clinical, Operations, Delivery, and Marketing teams, thank you for your leadership, dedication, and unwavering commitment to excellence. You are amazing, and I am so lucky to have you all.

Finally, to the people who choose Care First 24 to support them and to their families: thank you for placing your trust in us. You are at the centre of everything we do. This Outstanding rating strengthens our commitment to continually improve, to deliver the highest standards of care, and to remain true to our promise of always putting ‘Care First.’

To read the full CQC report on Care First 24 Ltd: Care First 24 Ltd – Care Quality Commission