Home / Resources & Guidance / Energy Bill Relief Scheme Non-Standard Cases

On the 25th May, the Department for Energy and Net Zero held a webinar in respect of the Energy Business Relief Scheme EBRS for Non-Standard Cases who have energy supplied by a licence-exempt providers where prices paid are pegged to wholesale.  This is unlikely to apply to most care providers.  If you receive energy from a licensed exempt energy provider, you may be entitled to claim financial support.

Applications are now reopening to apply retrospectively for support under EBRS NSC, covering eligible energy consumed between 1 October 2022 and 31 March 2023. This cohort now also includes care providers on licence-exempt supply that provided via private wire or pipe not through the grid, where prices paid are pegged to wholesale energy prices.

The expanded cohort are also now eligible for support under the Energy Bills Discount Scheme (EBDS) for Non-Standard Cases, covering eligible energy consumed between 1 April 2023 and 31 March 2024. The EBDS was introduced following a HM Treasury review of the energy schemes and reflects the fact that wholesale prices are lower than they were.

Eligibility: care providers that receive gas and/or electricity via wire or pipe from a licence-exempt provider where prices paid are pegged to wholesale energy prices. Support is only available when wholesale prices exceed a certain threshold and is subject to a maximum rate. The Department are encouraging Qualified Energy Providers to apply on behalf of their customers where possible.


Timeframe: eligible energy consumed 1 October 2022 – 31 March 2023

Claims window: until 11 September 2023



Timeframe: eligible energy consumed 1 April 2023 – 31 March 2024

Application & claims window: until 15 April 2024


Under EBDS NSC, a higher level of support is also available to customers that meet the criteria for Energy and Trade Intensive Industries and Heat Networks. These require an additional certification.

A list of Licensed energy suppliers can be found here: https://www.ofgem.gov.uk/industry-licensing/lists-licensed-companies  if your energy provide is listed here, then you will not qualify for further financial support.  Note, this list will not include a list of intermediaries.  If you are supplied via an intermediary, you will need to consider if the funding above applies to your organisation.

If you have received financial support in the past, then it is again unlikely you will be entitled to further financial support.