AI in Social Care: Insights from Nesta’s Public Deliberation on Magic Notes

Magic Notes has just become the first AI tool in social care to undergo the AI Social Readiness Advisory Label, a rigorous, independent public assurance process led by Nesta.

Over 130 members of the public and social care users took part in structured deliberations across the UK. The results? 83% of the public, and 75% of social care users, felt positive about social workers using Magic Notes. Trust in AI also increased after participants learned more about the tool, providing strong validation that it’s being deployed in a way people can support.

Join Nesta, the British Association of Social Workers (BASW), a local authority using Magic Notes for a thought-provoking webinar on what the public thinks about AI in social care – and what that means for responsible adoption in practice.

During the webinar, we will explore insights from the AI Social Readiness Advisory Label, a first-of-its-kind public deliberation process led by Nesta to evaluate the risks, benefits, and acceptability of Magic Notes in social care. 📄 Read the full report here.

In this session, we’ll unpack:

• 🧠 What the AI Social Readiness Advisory Label process tells us about preparing AI tools for safe, trustworthy use across public services
• 🔍 What members of the public and social care service users value most about AI tools like Magic Notes
• 🔒 The key conditions and safeguards that make people feel comfortable with AI adoption in frontline care
• 🛠 Practical recommendations for local authorities to implement AI tools responsibly

Speakers:

• Kathy Peach, Director of the Centre for Collective Intelligence Design at Nesta
• Dr Luke Geoghegan, Strategic Lead for Policy, Research, and Professional Learning at BASW
• Rachel Astall, Chief Customer Officer at Magic Notes
• Local Authority Senior Representative: To be confirmed

This webinar is ideal for local authority leaders, service managers, digital transformation teams, and anyone interested in ethical AI, public engagement, and improving service delivery.