Building Trust: Eliminating Fraud & Protecting Resident Fund Integrity

A recording of the webinar can reviewed below.

Fraud and mismanagement are silent risks that can erode both finances and trust in resident communities. Even with the best intentions, gaps in oversight or outdated processes can leave funds vulnerable – creating the potential for financial loss, reputational damage, and strained relationships between residents and management.

This webinar addressed these challenges directly, equipping you with the tools and strategies to safeguard resident funds and eliminate fraud risk. Our experts unpacked the most common vulnerabilities, explained why traditional checks often fell short, and shared proven approaches that, lead organisations are adopting to protect financial integrity.

Key learnings:

• Identification of red flags that signalled potential fraud.
• Implementation of preventative measures to mitigate risks before escalation.
• Enhancement of transparency and accountability to foster lasting resident trust.
• Reduction of exposure to personal and organisational liability through best-practice governance.

At the end of the session, attendees walked away with a practical framework for protecting resident funds, reinforcing confidence, and building stronger, fraud-free communities.

Should you wish to discuss any of the points raised or have further questions, please contact:

Aidan McAllister – Head of Care Partnerships, Cleva: aidan@clevacard.com

Derek Breingan – Head of Health and Social Care Sector, Virgin Money: derek.a.breingan@virginmoney.com

Zoe Dawn-Anderson – Independent Consultant – Social Care Expert : zoedawnbriggs@gmail.com