Service Level Agreements in supported living settings: What providers need to know

A recording of the webinar can be reviewed below, and a copy of the slides here.

Are you involved in specialist supported living arrangements?

Whether you’re a registered provider or a service provider, getting your Service Level Agreements (SLAs) right is essential, but often overlooked.

Attendees joined us for a practical and insightful webinar where we unpacked the key legal, commercial, and operational considerations that we needed to know when negotiating SLAs.

What attendees learnt:

• An overview of the current supported living market, including key trends, risks, and challenges
• What can go wrong, with SLAs and how to avoid common pitfalls
• Best practices, for drafting and negotiating SLAs that protect all parties
• Live Q&A session, your chance to put questions directly to our expert speakers

Please see question that was not answered during the webinar:

Q:  “The new supported housing regulatory oversight act it states that all services have to be licensed. Does the panel know who the licence will sit with, the landlord or the local Authority “

 

A:  As consulted on earlier this year, the legislation provides that the local authority must set up a new licencing regime and all supported exempt accommodation will need to be registered with them in order to operate. The person/ entity that needs to obtain a licence is the person “having control of or managing the supported housing” so the vast majority of scenarios I’d envisage that this will mean the housing provider (landlord) will be the one that registers with the local authority (as the care provider should be able to demonstrate distance from the housing management elements). The expectation appears to be that each “scheme” will need to register – so it won’t be a registration for each unit, but rather for each building / scheme.

Should you wish to discuss any of the points raised or have further questions, please contact:

Daniel Braithwaite – Principal Associate, Mills & Reeve: daniel.braithwaite@mills-reeve.com

Marc Brodie – Commercial Director, Eden Futures: marc.brodie@edenfutures.org