Leading social care provider’s South East branch achieves ‘Outstanding’ care rating by the Care Quality Commission (CQC)

Voyage Care is the leading social care provider for people with learning and physical disabilities, brain injuries, autism, and complex needs. They have recently received the highest care rating by the CQC for one of their community care services in South East England.

The ‘Outstanding’ rating follows a thorough inspection of Voyage (DCA) London East, it’s five supported living services, and their community-based support services.   

The inspection, carried out by England’s health and social care regulator the CQC, assesses social care services based on their level of safety, how care meets individual needs, the quality of management and whether the service promotes an open, fair culture.

Branch Manager at the service, Sylvia Berry, is over the moon with the achievement and said, “I screamed when I found out! We’re always so busy trying to achieve the best outcomes for the people we support; we don’t think about it as a huge achievement until we read something like this. It’s validating when external people recognise your hard work and it’s really lifted the team’s spirits!”

The team at London East provide a full range of support to enable people to live as independently as they want to. This includes accessing the community, finding somewhere to live, developing their skills to achieve their personal goals, and supporting them with money management.

The CQC report highlights their approach to this, praising how the staff team encourage independence and choice for the people they support, stating, “People received highly personalised support from staff who were passionate about empowering people to achieve their goals and aspirations.”

This new rating takes Voyage Care to a total of 17 Outstanding ratings by the CQC or equivalent care regulators across the UK and 92% of all registered locations rated as Good or Outstanding, cementing their status as the leading provider in the sector for this type of care.

Manager Director, Ayesha Trott, shared her elation at the news stating: “I am very proud of Sylvia and her outstanding team. Their commitment to promoting outcomes for the people we support is clear, and they always go the extra mile. This result is well deserved, and I appreciate the team’s dedication and hard work.”

Once Sylvia and her team have finished soaking up the glory, they plan to keep the momentum going with added motivation, saying, “We can’t take our foot off the pedal now. We’ll use this report to drive our ambitions on what we can achieve next! We must continue to achieve further outcomes for people we support.”

For more information about Voyage Care or Voyage (DCA) London East, please visit the Voyage Care website, www.voyagecare.com.