When SLAs Become the Silent Risk in Supported Living

As supported living expands to meet increasingly complex needs, the Service Level Agreement (SLA) has become one of the most critical and misunderstood parts of provider contracts.

With development costs for supported living up 26% in five years, and local authority terms often placing void liabilities and property risks squarely on providers, understanding your SLA has never been more important.

The landscape is shifting and we’re seeing higher acuity placements that would once have sat in residential care now being commissioned in supported living. That’s driving up property specification and cost, but the SLA hasn’t caught up, and the risks mostly still sits firmly with the provider, and the variation as a result is creating operational strain across England:

With 153 local authorities, each taking a slightly different approach, it’s extremely hard for providers operating across multiple regions to manage multiple different SLA models at once.

So, what makes a good SLA? How can providers negotiate fairer terms? And how can we share practical ways to manage risk in today’s market?

Join Care England, Mills & Reeve and Eden Futures for an expert webinar exploring these issues:

Service Level Agreements in Supported Living: What Providers Need to Know

Tuesday 18 November, 2:00–3:00pm

Free to attend: Register below:

Gain practical insight into:

• The current supported living market and SLA trends
• Legal, commercial, and operational considerations
• Common pitfalls in negotiation and risk allocation
• Q&A with industry and legal experts

Don’t miss this opportunity to understand and improve how your SLAs protect your organisation and residents.