Miele – Embracing 360° solutions for exceptional care operations

By Gemma Christie, Business Account Manager at Miele Professional

As the UK’s population continues to age, care and nursing homes are under increasing pressure to ensure residents’ safety, comfort, and engagement – particularly with infection control now a top priority. A study conducted between 2013 and 2017 revealed that 82% of nursing homes surveyed had deficiencies in infection prevention and control, a concern that was heightened during the Covid-19 pandemic.

In this environment, maintaining exemplary hygiene is not just essential for the safe operation of care homes, but also crucial to safeguarding residents’ quality of life. To meet these challenges, care facilities must adopt comprehensive solutions that enhance both hygiene standards and operational efficiency, empowering staff to focus on what truly matters.

Miele’s 360PRO system is designed to be a complete, end-to-end answer: not just appliances, but a joined-up ecosystem that tackles laundry, dishwashing, and data-driven process optimisation so your team can focus on delivering exceptional care to every resident.

Why holistic hygiene matters

In care and nursing homes, every contact surface—from bed linens and towels to crockery and mobility aids—can harbour microbes that threaten resident safety. Fragmented cleaning systems often leave gaps where pathogens survive, increasing the risk of healthcare-associated infections. A truly holistic approach ensures that all phases of laundry and dishwashing—from soiling to reprocessing—adhere to unified, validated protocols. Our 360PRO approach covers the following areas to support your care operations:

1. Consultancy and planning
   Before any equipment is specified, our specialists conduct a comprehensive on-site audit of your workflows, infection-control procedures and staffing levels. This data-driven review benchmarks your facility against CQC and HTM standards, identifies throughput bottlenecks, and models how different appliance configurations will impact both hygiene compliance and operating budgets.
2. Perfectly matched appliances
   Rather than sourcing washers, dryers and dishwashers on an adhoc basis, 360PRO delivers an appliance portfolio engineered to work cohesively. Barrier washer–disinfectors create strict “dirty” and “clean” zones, meeting guidelines for textile reprocessing. Freshwater dishwashers are designed to achieve first class hygiene results, operating at extremely high temperatures to destroy harmful germs and pathogens. This holistic approach eliminates cross-contamination risks and streamlines staff training.
3. Optimised consumables and accessories
   Effective hygiene relies on more than just machines. Miele’s professional detergents and disinfectants are scientifically formulated to deliver bactericidal and virucidal efficacy at lower temperatures, reducing energy consumption. Dosing units ensure precise chemical delivery, while ergonomic trolleys and laundry carts minimise manual handling, lowering staff strain and error rates.
4. Digital transparency via Miele MOVE
   Downtime and maintenance surprises can jeopardise infection-control schedules. Connected through Miele MOVE, every appliance transmits key performance indicators—load counts, temperature curves, error codes—to a central dashboard. Automated alerts flag preventative maintenance needs days in advance, enabling proactive service visits and uninterrupted hygiene processes.
5. User-friendly self-service
   For sheltered-housing and assisted-living residents, maintaining autonomy is vital to wellbeing. The compact “Little Giants” range offers intuitive, coin- or code-operated washers and dryers with standardised 49-minute wash and 36-minute dry cycles. Clear multilingual displays and simple loading ergonomics empower residents to launder personal items safely, reducing the care team’s laundry burden.
6. Rapid, expert service
   Hygiene operations cannot wait. Miele’s nationwide network of certified engineers guarantees same-day response for critical repairs and annual preventive maintenance. With a commitment to spare-part availability for up to 15 years, care homes can be confident in sustained compliance, consistent cycle performance and maximised uptime.

Your partner in exceptional care

From planning and installation to ongoing maintenance and training, Miele provides expert support every step of the way. By streamlining hygiene operations, protecting against infections and uplifting staff morale, our solutions equip care homes to meet today’s demands—and tomorrow’s challenges—with confidence.

Looking to learn more about 360PRO? Contact your Miele specialist and discover how a truly integrated solution can transform your care home.